FAQs

 

What is the difference between a limited and open edition print?

Limited edition prints are printed in a limited quantity, signed, titled, and numbered by the artist. This means that once all prints of an edition are sold, no more of that print will be produced or brought back in stock.

Open edition prints are unlimited in quantity. My open edition prints receive the artist's signature, title of the artwork at the bottom, and the infinity symbol at the bottom to indicate the open edition.

What is your shipping policy?

Shipping is based on weight and size of the item. Shipping times range from 3-7 business days. You will receive a tracking number as soon as your order ships. Originals are typically ready-to-ship, unless currently in exhibition, which will be noted in the item's description.

How much does shipping cost?

The shipping price is calculated based on weight coefficient of each item.

When will I receive my order?

Please account for both processing time and shipping time combined if you are purchasing for a gift or a holiday deadline. We do our best to ensure your order arrives in a timely manner. Next-day and 2-day express shipping are available, however please note that these options will not affect processing time.

What is your policy on returns/ refunds/ exchanges?

We will provide a no-charge replacement or refund for any quality issues. We may request to have the defective packaging or product documented, or returned in the case of an original piece. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please email kym@kymday.com. There is a 15% restocking fee applied for any order canceled or exchanged.

How can I keep up with your new work?

I would love for you to be the first to know about any new work! The best way to stay in the loop is by signing up for my newsletter.

You can also follow me on my social media pages where I post both new work and progress shots from my studio.

Instagram: @kymberlyday

Facebook: @kymberly.day.artist

Do you take commissions?

Yes. Send me an email with what you have in mind.